You must be a resident of Los Angeles County and

  • Age 65 and older; or
  • A Medicare beneficiary of any age.

How to Obtain Services

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Telephone Counseling:

 

Center for Health Care RightsCall Our Toll Free Telephone Hotline at 1-800-824-0780 (Los Angeles County residents only).

Hours of operation: Monday – Friday 9 am to 5 pm

A CHCR receptionist will take your call and schedule you for a telephone counseling appointment.

Have an urgent health care problem?

Tell the CHCR receptionist that you have an urgent problem and you will be screened for a same day telephone appointment. Examples of emergency cases include a hospital discharge, problems filling prescription drugs, your Medicare coverage has been terminated, you are unable to get services from your Medicare Advantage or Medi-Cal health plan.

If you are a social or health care professional interested in referring clients to CHCR, learn more about our Client Referral Form.

In-Person Counseling:

At the Center for Health Care Rights’ Office

In person counseling assistance is available by appointment and on a walk in basis.

  • Call CHCR at 800-824-0780 to schedule an in-person appointment.
  • If you need special accommodations to obtain services, such as a sign language interpreter, contact CHCR’s Intake Coordinator at 800-824-0780 ext. 3002.

Need Telephone counseling in another language?

CHCR’s telephone system has several language voicemail boxes for persons who speak Spanish, Korean, Mandarin, Cantonese, Armenian, Russian, Tagalog, and Vietnamese. Messages can be left on these voicemails at any time. Persons who call the language voice mail boxes should leave their name, number and a brief description of their problem.

A CHCR staff member will call them back within 3 business days to schedule a telephone appointment with a bilingual CHCR Staff Counselor or using an interpreter. 

At a Local Community Site with a HICAP Volunteer Counselor

To schedule a counseling appointment with a HICAP Volunteer Counselor, use the chart below to identify the HICAP Volunteer Counselor near you and the phone numbers to call to schedule an appointment.

Disclaimer: The information provided below is intended for informational purposes only and is subject to change without notice. If assistance is needed making an appointment, call Sandy Risdon, HICAP Program Manager, at (800) 824-0780 ext.3006 or e-mail at srisdon@healthcarerights.org.

HEALTH INSURANCE COUNSELING AND ADVOCACY PROGRAM (HICAP)
Volunteer Counselor Sites
Los Angeles County

 

Region: ANTELOPE VALLEY

CITY SITE SCHEDULE PHONE
Newhall
(Santa Clarita)
Santa Clarita Valley Senior Center
22900 Market St. 91321
Tuesday 1:30 – 4:30 PM
(2nd & 4th)
(661) 259-9444
ext. 130
Valencia Social Security Administration
27200 Tourney Rd.
Ste. 320  91355
Tuesday 9 AM – 12 Noon
(2nd & 4th)
(800) 824-0780
ext. 3006

Region: LOS ANGELES

CITY SITE SCHEDULE PHONE
Los Angeles Adventist Health White Memorial
Community Information Center
1720 E. Cesar Chavez Ave. 90033
Wednesday 10 AM – 1 PM
(2nd & 4th)
(323) 307-8937
Los Angeles Claude Pepper Senior Center
1762 S. La Cienega Blvd. 90035
Friday
10 AM – 1 PM
(310) 559-9677
Los Angeles Los Angeles LGBT Center
1125 N. McCadden Pl. 90038
Thursday 10 AM – 1 PM
(1st & 3rd)
(800) 824-0780
ext. 3006
Los Angeles Freda Mohr Multipurpose Center
6310 San Vicente Blvd.
Ste. 275 90048
Wednesday 10 AM – 1 PM
(1st & 3rd)
(323) 937-5900

Region: SAN FERNANDO VALLEY

CITY SITE SCHEDULE PHONE
Burbank Joslyn Adult Center
1301 W. Olive Ave. 91506
Wednesday 10 AM – 1 PM
(1st & 2nd)
(818) 238-5353
Glendale Adult Recreation Center
201 E. Colorado St. 91205
Monday 12:30 – 3:30 PM
(2nd & 4th)
(818) 548-3775
Pacoima Alicia Broadous-Duncan
Multipurpose Senior Center
11300 Glenoaks Blvd. 91331
Wednesday 10 AM – 1 PM
(2nd & 4th)
(818) 834-6100
Reseda ONEgeneration
18255 Victory Blvd. 91335
Tuesday 10 AM – 2:30 PM
(2nd & 4th)
(818) 705-2345
Sherman Oaks Sherman Oaks / East Valley Adult Center
5056 Van Nuys Blvd. 91403
Tuesday 11 AM – 2 PM
(1st & 3rd)
(818) 981-1284

Region: SAN GABRIEL VALLEY

CITY SITE SCHEDULE PHONE
Alhambra Joslyn Adult Center
210 N. Chapel Ave. 91801
Tuesday 10 AM – 2 PM
(2nd & 4th) / As needed
(626) 570-5056
Arcadia Arcadia Senior Services
365 Campus Dr. 91007
Tuesday 10 AM – 1 PM
(1st week only)
(626) 574-5130
Duarte Duarte Senior Center
1610 Huntington Dr. 91010
Monday 10 AM – 1 PM
(1st & 3rd)
(626) 357-3513
Claremont Joslyn Senior Center
600 N. Mountain Ave. 91711
Wednesday 10 AM – 1 PM
(3rd week only)
(909) 399-5488
Norwalk Norwalk Senior Center
14040 San Antonio Dr. 90650
Wednesday 10 AM – 1 PM
(1st & 3rd)
(562) 929-5580
Pasadena Pasadena Senior Center
85 E. Holly St. 91103
Wednesday 10 AM – 12:45 PM
(2nd & 3rd)
(626) 795-4331
Walnut Walnut Senior Center
21215 La Puente Rd. 91789
Wednesday 10 AM – 1 PM
(2nd & 4th)
(909) 598-6200
Whittier Whittier Senior Center
13225 Walnut St. 90602
Friday 9 AM – 11 AM
(2nd only)
(562) 567-9470

Region: SOUTH BAY

CITY SITE SCHEDULE PHONE
Cerritos Cerritos Senior Center
12340 South St. 90703
Wednesday 12 Noon – 3 PM
(1st & 3rd)
(562) 916-8550
El Segundo El Segundo Joslyn Senior Center
339 Sheldon St. 90245
Monday 9:30 AM – 12:30 PM
(2nd & 4th)
(310) 524-2705
Long Beach Long Beach Senior Center
1150 E. 4th St. 90802
Thursday
9:30 AM – 1:30 PM
(562) 570-3533
Manhattan Beach Joslyn Community Center
1601 Valley Dr. 90266
Monday 10 AM – 1 PM
(1st & 3rd)
(310) 802-5447
Redondo Beach Redondo Beach Senior & Family Services
1922 Artesia Blvd. 90278
Tuesday 10 AM – 1 PM
(1st & 3rd)
(310) 318-0650
Torrance Bartlett Senior Citizens Center
1318 Cravens Ave. 90501
Wednesday 12:30 – 3:30 PM
(1st & 3rd)
(310) 320-5918
Torrance Torrance Memorial Med. Center
3330 Lomita Blvd.
West Tower Bldg. 90505
Thursday
10 AM – 1 PM
(310) 517-4666

Region: WEST LOS ANGELES

CITY SITE SCHEDULE PHONE
Culver City Culver City Senior Center
4095 Overland Ave. 90232

Monday 2 – 5 PM
Friday 11 AM – 2 PM
(1st & 3rd)

(310) 253-6700
Santa Monica WISE & Healthy Aging
1527 4th St. 90401
Tuesday
1 – 4 PM
(310) 394-9871
West Hollywood West Hollywood Comp. Service Center
7377 Santa Monica Blvd. 90046
Tuesday 1 – 4 PM
(2nd & 4th)
(323) 851-8202

 

Disclaimer: The information provided below is intended for informational purposes only and is subject to change without notice. If assistance is needed making an appointment, call Sandy Risdon, HICAP Program Manager, at (800) 824-0780 ext.3006 or e-mail at srisdon@healthcarerights.org.